Returns & Refund Policy
We greatly value our customers and want you to feel confident buying our products whether you are a first- time buyer or a returning customer, which is why we offer a generous 14 day return policy! All unopened and undamaged product sent with a tracking number and returned to us within 14 days of purchase can be refunded. Unfortunately, we are unable to honour refunds for items that have been damaged during transit. Our return address is as follows
3 East View
*Please allow 3-5 working days from when we receive the product at our depot for the amount to be credited to your bank account*
Fast, convenient delivery is big part of our vision at epitique and as such all orders for items currently in stock are dispatched the same day, for our standard next day delivery as long as they are ordered by 4pm. *subject to change* Weekend delivery is also available.
Please note that all orders are customers responsibility to track after purchase. In the first instance of any difficulty, please contact the courier directly. Details of your courier, including a tracking number are provided with your order confirmation email. If you cannot locate your tracking number, or have any other issues that are unable to be immediately resolved by your courier, please contact us directly at firstname.lastname@example.org.
*Please note, you are liable for any custom fees or additional charges where they may apply. *
Missing or Tracking of Goods
Thank you for being a valued customer of Epitique. We would like to remind our customers that after ordering our products once they leave our fulfilment centre they are then the temporary responsibility of Royal Mail or a specified courier service, usually DPD or OCS Worldwide for our international clients.
While we understand your stress if you are unable to locate your parcel and have clients to satisfy we would like to respectfully remind you that it is your own responsibility to track your item and find out where it has been delivered. In the vast majority of cases the items we are contacted about have been delivered to a neighbouring address and it would be much convenient for you as our valued clients and us as a small online business if you could, in the first instance, contact Royal Mail or the specified courier in question. In the unlikely event that your items were lost by couriers or mail services we are insured to replace them.